Sterilab is a specialist supplier of clinical diagnostics, with an established reputation for service and support. Learn more about us by reading about some of the experiences of some of our partners that we have been privileged to work with.
About Us
Sterilab Services is a specialist diagnostic company dedicated to providing high quality solutions for healthcare professionals. Our products are widely used in the UK-in NHS and private sector hospitals, clinical laboratories, physician’s offices and other healthcare facilities. They can be found in both centralized laboratories and at the point of care. We work with leading international diagnostic companies in four main business areas: urinalysis, infectious disease, sample collection and transport and storage. Our vision is to be a respected and trusted partner in the provision of diagnostic results – cost effective, accurate and relevant - at the point of need. Empowering clinicians and healthcare workers with the knowledge to diagnose and manage disease.
Meet the Team
Trevor Frizelle
Partner and Quality Manager
James Frizelle
Partner
Kevin Frizelle
Partner
Ken Frizelle
Partner
Pierre Frizelle
Sales and Marketing Executive
Katherine Haith-Bedford
Compliance, Risk and Governance
Paul Armitage
Operations and Logistics Co-ordinator
Rachael Ridley
Marketing Specialist
Anna Spencer
Specialist Product Trainer
Jeff Walker
Scientific Advisor
Clare O'Connor
Client Relations and Specialist Product Trainer
Keith Lawrence
Logistics Co-ordinator
Customer Care
Sterilab has established a reputation for exceptional customer care and technical support. Our professional office team are dedicated to provide a hassle free and reliable customer experience, responsive to customer needs. Our well equipped distribution facility provides a next day delivery service on all stocked products. As many of our products are used in the critical care area, we maintain a Business Continuity Management System (BCMS) to ensure continuity of supply. Our experienced team utilize their broad based experience to resolve technical issues and provide training and support.
Who We've Partnered With
Our Quality Commitment
Sterilab is committed to offer products of leading quality and design - which consistently meet or exceed the needs and expectations of the professionals we serve. This commitment is achieved through listening to our customers, bringing together proven manufacturers and systems to translate customer needs into innovative and reliable diagnostic solutions. We have a strong focus on continuous improvement and maintain an integrated Quality and service Management System (QMS) to deliver on this commitment. All products supplied for clinical use are assessed for compliance with relevant regulatory requirements - such as CE marking according to the IVD directive. We work with manufacturers who are regularly assessed and maintain certification against IS09001 and ISO13485 standards - and whose core values of quality and reliability accord with our own.
ISO 9001:2015
Our ongoing commitment to quality can be demonstrated by our focus on achieving and maintaining the ISO 9001:2015 certification (view certificate here).
Our ISO certification is something we pride ourselves on, and the certificate can be viewed here... We continually strive to ensure that we are providing the highest level of service and product provision and take care to make improvements to achieve this.
ISO 14001:2015
Our recent ISO 14001:2O15 accreditation is something we are proud of achieving (view certificate here).
The Sterilab team are committed to reducing the environmental impact and improving the sustainability of our companies’ operations. This provides us the opportunity to demonstrate our compliance with environmental regulatory standards and contribute to a better future.Carbon Reduction Plan
Read about Sterilab Services' Carbon Reduction Plan here
Cyber Essentials Certified
Company Values
Sterilab is committed to pursue all our business dealings with the highest standards of professional and ethical conduct. This means fulfilling all our legal obligations and being reliable, honest, and trustworthy in all our dealings. Keeping our promises and taking responsibility for our actions. We will continue to strengthen our traditions of building long term mutually beneficial relationships with our stakeholders – with customers, suppliers and colleagues. We will continue our focus on putting the customer needs first; going the extra mile and beyond the expected. We aim to turn every query or complaint into a positive experience. We will never stop learning. We will strive for continual improvement and not compromise on quality or safety.